It is important that you take an active role when you reach the final stages of the sales process. Unfortunately, what tends to happen is that the cleaning salesperson calls the customer day after day, week after week to find out if a decision has been made, and eventually it becomes a nuisance? There are closing sales techniques you can implement as janitorial sales professional to make the closing smoother for both the client and you.
Look for objections
Try to answer objections before they arise. Objections are not bad because objections show the customer’s interest. Acknowledge the objection, confirm the objection and specify the objection.
Close with an invitation
If the customer has no questions about your cleaning proposition, ask the customer to try your service. An example of this technique would be, “Mr. Customer, if you have no further questions, why don’t you try our cleaning service?”
Close with options
Give the customer two options and let them choose what works best for them. For example: “Mr. Customer, would you like to start the service on December 1st or January 1st, whichever suits you best?”
Close with a direction
In this technique, you outline a plan of action. For example, “Well, Mr. Customer, since you have a short time for maintenance, the next step is to sign the contract today so that our Erhvervsrengøring team can start service on the first of the month.”
Criterion Closure
It is imperative that you understand from the beginning of the sales cycle what criteria the customer uses to make a decision. This will help you position your cleaning solution and at the same time prepare you to meet the following criteria: “Mr. Customer, when we first met with you, shared three criteria for making a decision, and I would like to summarize how we meet each of them. Now that I have shared, how do we meet the criteria, are you ready to move forward?”
Close the lead on the question
This closing technique would go something like this: “Mr. Customer, if we could do ‘xyz’, would you be willing to move forward? “There are many more closing techniques you can use in clearance sales, but these are the easiest and most streamlined to implement. Remember, you should use a sales closing technique that fits your personality, the customer’s personality, and the customer’s situation. It is not one size fits all. The good news is that you are in the driver’s seat and through your sales experience you will find the technique and approach that works best for your commercial cleaning business.
Take the time to choose the right commercial cleaning service
Every company must take care of cleanliness. For businesses or institutions, it is very important to be neat and organized to ensure the safety and health of employees and customers, not to mention the impression that the condition of the premises leaves on customers. So it is important that you have a good commercial cleaning service. Here are some tips to help you choose the right commercial cleaning service. Determine which housekeeping solution you need. As an office or business owner, you are familiar with the many housekeeping solutions on the market. That’s why it’s important to determine the specific services you need, both to find a company that fits your needs well, and to ensure that your agreement with the company you choose is consistent with the services you need.
Find providers.
Once you’ve decided which solution you need, look for providers of these services. Make a list of businesses and place businesses near your location at the top of your list; dealing with them is probably more convenient. Searching the internet can be helpful in finding businesses. Another option is to ask business associates who they use.
Team Cleaning vs. Segmented Cleaning System in the Commercial Cleaning Industry
There are two schools of thought in the commercial cleaning industry when it comes to implementing a team cleaning system or implementing a segmented cleaning system. Let me give you my perspective on this 30+ year executive in the business. Team cleaning goes something like this: a van shows up at a large office complex around 6:00pm and around five to ten cleaners that night go all out to complete the complex cleaning requirements and tasks. Once the team is done in that building, they’re on their way to another building, or even another building after that. The theory is to do as much work as possible in one night with one crew, supposedly keeping costs down for property and facilities managers.